The information we collect
The personal data that we collect about you will be based on how you interact with us, but we collect the following information from many of our supporters:
Your postal and email addresses
Your telephone number or numbers
Details of any correspondence that we have had with you. For example, if you call our Supporter Contact team, they will make a note of the conversation, in case you need anything else on that matter
How you would like to hear from us, and when you told us this
Details of any donations that you have made to us
Whether or not you have signed up to the Gift Aid Scheme, and when you did so
Your date of birth
Any fundraising appeals that you may have responded to
Events that you have taken part in or enquired about.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Understanding your rights
It is important that you understand your legal rights around your personal data and how we may use it.
You have the right to be informed
This Privacy Notice ensures that you are informed about how we will process your personal data. You might also see messages on some of our forms (or otherwise when we collect personal data from you) that explain why we ask for specific pieces of information from you.
You have rights of access
You have the right to access a copy of your personal data and receive certain information about what the data is and how and why we are processing it. Please note that we will require you to prove your identity before we disclose any information.
You have the right to rectify information
If you feel that any of the information that we hold about you is incorrect, do let us know so that we can look into it and amend it.
You have the right to object
You have the right to object to the processing of your data that we have outlined in this policy in certain cases. You can object in instances whereby we are processing your personal data on the basis that it is within our ‘legitimate interests’ to do so.
You have the right to be forgotten
You have the right to request that we delete your information and you can discuss this with us at any time.
You should know that there are some circumstances where we may need to keep your details, for example, if it is necessary for us to comply with a legal obligation. If this situation occurs, then we will explain and discuss these circumstances with you.
You have the right to restrict processing of your data
You can request that we restrict the processing of your data, as an alternative to deleting it – this means that we will keep the data but stop processing it for most purposes. You may want to exercise this right if you feel that the data is inaccurate, you there is disagreement over its legitimate use, or you feel that we have no further use of your data.
You have the right to object to automated decision making
You have rights to avoid being subjected to decisions based solely on automated processing (e.g. using computerised models and algorithms) which may have legal or other significant effects on a person.
You have the right to data portability
You have the right to request a copy of certain personal data to have it transferred to another organisation in certain circumstances.
You should know that there are some circumstances where these rights may not apply, but where this is the case we will always explain this to you. Please do contact us if you have any questions or concerns on how we collect and use your personal data, or on your rights, as we are always happy to speak to you.
You also have the right to make a complaint direct to the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/ and concerns can be also logged via the ICO website.
Third party organisations
You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site. The data we receive depends on your agreement with the third party organisation.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
• When we collect it as you use our WEBSITE
We assign web browser cookies to enhance each visitor's use of our website. Cookies are used for saving small amounts of information such as user settings.
We may also work with third parties to help us measure visits to our website in order to improve its usability. The data we measure may contain personal information (an IP address and/or cookies).
We do not link IP addresses to individuals. IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognize repeat visits.
Why we collect and use your personal data
We collect personal data to help us to process your requests, keep in touch with you and to help us to interact with you in the most effective way.
We will use your personal information to:
To update and maintain the website content
To train and provide travel expenses to IBHM Ambassadors and other volunteers
To process your donation including the processing of gift aid
To support your fundraising efforts
To ask you to help us raise money or to donate through our appeals
To provide you with information about our work and activities or to send you materials that you have requested
To invite you to participate in market research
To invite you to events
To keep a record of our relationship with us
To ensure we know how you prefer to be contacted
For internal record keeping, such as the management of feedback or complaints.
Where it is required or authorised by law.