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Privacy Policy


This Privacy Policy applies between you, the User of this Website and IBHM International Ltd, the owner and provider of this website. IBHM International Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the website.

In this privacy policy, the following definitions are used: DATA is collectively all information that you submit to IBHM International Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies); Data Protection Laws is any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR is the General Data Protection Regulation (EU) 2016/679; IBHM International Ltd is the organisation; UK and EU Cookie Law is Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; User or You is any third party that accesses the Website and is not either (I) employed by or volunteering for IBHM International Ltd and acting in the course of their employment or (II) engaged as a consultant or otherwise providing services to IBHM International Ltd and accessing the Website in connection with the provision of such services; and Website is the website that you are currently using and any sub-domain of this site unless expressly excluded by their own terms and conditions.

The information we collect

The personal data that we collect about you will be based on how you interact with us, but we collect the following information from many of our supporters:

  • Your name

  • Your postal and email addresses

  • Your telephone number or numbers

  • Details of any correspondence that we have had with you. For example, if you call our Supporter Contact team, they will make a note of the conversation, in case you need anything else on that matter

  • How you would like to hear from us, and when you told us this

  • Details of any donations that you have made to us

  • Whether or not you have signed up to the Gift Aid Scheme, and when you did so

  • Your date of birth

  • Any fundraising appeals that you may have responded to

  • Events that you have taken part in or enquired about.


How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Understanding your rights

It is important that you understand your legal rights around your personal data and how we may use it.

You have the right to be informed

This Privacy Notice ensures that you are informed about how we will process your personal data. You might also see messages on some of our forms (or otherwise when we collect personal data from you) that explain why we ask for specific pieces of information from you.

You have rights of access

You have the right to access a copy of your personal data and receive certain information about what the data is and how and why we are processing it. Please note that we will require you to prove your identity before we disclose any information.

You have the right to rectify information  

If you feel that any of the information that we hold about you is incorrect, do let us know so that we can look into it and amend it.

You have the right to object

You have the right to object to the processing of your data that we have outlined in this policy in certain cases. You can object in instances whereby we are processing your personal data on the basis that it is within our ‘legitimate interests’ to do so.

You have the right to be forgotten

You have the right to request that we delete your information and you can discuss this with us at any time.

You should know that there are some circumstances where we may need to keep your details, for example, if it is necessary for us to comply with a legal obligation. If this situation occurs, then we will explain and discuss these circumstances with you.

You have the right to restrict processing of your data

You can request that we restrict the processing of your data, as an alternative to deleting it – this means that we will keep the data but stop processing it for most purposes. You may want to exercise this right if you feel that the data is inaccurate, you there is disagreement over its legitimate use, or you feel that we have no further use of your data.

You have the right to object to automated decision making

You have rights to avoid being subjected to decisions based solely on automated processing (e.g. using computerised models and algorithms) which may have legal or other significant effects on a person.

You have the right to data portability

You have the right to request a copy of certain personal data to have it transferred to another organisation in certain circumstances.

You should know that there are some circumstances where these rights may not apply, but where this is the case we will always explain this to you. Please do contact us if you have any questions or concerns on how we collect and use your personal data, or on your rights, as we are always happy to speak to you.

You also have the right to make a complaint direct to the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: and concerns can be also logged via the ICO website.

Third party organisations

You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site. The data we receive depends on your agreement with the third party organisation.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

• When we collect it as you use our WEBSITE

We assign web browser cookies to enhance each visitor's use of our website. Cookies are used for saving small amounts of information such as user settings.

We may also work with third parties to help us measure visits to our website in order to improve its usability. The data we measure may contain personal information (an IP address and/or cookies).

We do not link IP addresses to individuals. IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognize repeat visits.

If you do not wish to have cookies stored on your computer you can change your web browser to refuse cookies or to let you know when you get a new cookie.

Why we collect and use your personal data

We collect personal data to help us to process your requests, keep in touch with you and to help us to interact with you in the most effective way.

We will use your personal information to:

  • To update and maintain the website content

  • To train and provide travel expenses to IBHM Ambassadors and other volunteers

  • To process your donation including the processing of gift aid

  • To support your fundraising efforts

  • To ask you to help us raise money or to donate through our appeals

  • To provide you with information about our work and activities or to send you materials that you have requested

  • To invite you to participate in market research

  • To invite you to events

  • To keep a record of our relationship with us

  • To ensure we know how you prefer to be contacted

  • For internal record keeping, such as the management of feedback or complaints.

  • Where it is required or authorised by law.

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